Privacy Policy

Last updated: June 12, 2026

Rafting in Permet ("we", "us", "our") operates the website raftinginpermet.com and provides adventure tours — including rafting, canyoning, canoeing, hiking, 4x4 safaris, and the Bee Park experience — in and around Përmet, Albania. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

When you submit a booking request through our website, we collect the information you provide directly, which may include:

  • Full name
  • Email address and/or phone number (including WhatsApp)
  • Preferred tour, date, and number of guests
  • Any additional notes or special requests you choose to share

We also collect limited technical information automatically through Google Analytics when you browse our site, such as pages visited, approximate location (country/city level), device type, and referral source. This information is aggregated and does not directly identify you.

2. How We Use Your Information

We use the information you provide to:

  • Process and confirm your tour booking
  • Communicate with you about your reservation, including changes, reminders, or weather-related updates
  • Respond to questions sent via WhatsApp, email, or our contact form
  • Improve our website and services based on aggregated analytics data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How Booking Data Is Stored

Booking requests submitted through our online form are sent securely to a Google Sheets spreadsheet via Google Apps Script, accessible only to the Rafting in Permet team. Data submitted via WhatsApp is stored within WhatsApp's messaging platform under Meta's own privacy terms.

4. Third-Party Services

Our website uses the following third-party services, each governed by its own privacy policy:

  • Google Analytics — website usage statistics
  • Google Maps — embedded map showing our base camp location in Përmet
  • Google Apps Script / Google Sheets — processing of booking form submissions
  • WhatsApp (Meta) — direct messaging for inquiries and bookings

5. Cookies

Our website uses cookies set by Google Analytics to distinguish unique visitors and measure site performance. We also use your browser's local storage to remember your preferred language so the site displays correctly on your next visit. You can disable cookies in your browser settings, though some site features may not function as intended.

6. Data Retention

We retain booking information only for as long as necessary to fulfill your reservation and for basic record-keeping (e.g., accounting purposes). If you would like your information removed sooner, contact us using the details below.

7. Your Rights

If you are located in the European Union or European Economic Area, you have the right under the General Data Protection Regulation (GDPR) to request access to, correction of, or deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the email address below.

8. Children's Privacy

Our tours are family-friendly and welcome children when accompanied by a parent or guardian. We do not knowingly collect personal information directly from children; booking information is provided by the responsible adult making the reservation.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

See also our Terms of Service and Cancellation Policy.